What should I do if I change my correspondence address or contact telephone number ?
You can update your personal data yourself by accessing the GFF website at http://gff.garuda-indonesia.com, or you fill out a Change Address Form and forward it to Garuda Indonesia Sales Ofice.

How do I know how much mileage there is in my account ?
To check your mileage, you can access the GFF website at http://gff.garuda-indonesia.com, call Garuda Indonesia Call Center at 0 804 1 807 807, check your Mileage Statement, or inquire at Garuda Indonesia Sales Office.

If I want to cancel my Award Ticket or Upgrade Award, can I get my exchanged mileage back ito my acount ?
You can redeposit your mileage back into your account if the Award Ticket or Upgrade Award have not been used at all. For detailed information on mileage redeposit, please see the Terms and Conditions, Art. 9.9.

Can I change the flight schedule on my Award Ticket or Upgrade Award ?
You can change the flight schedule on an Award Ticket or Upgrade Award, and your mileage account will be deducted by 25% (twenty five percent) of the total mileage with a valid ticket. However, if you do not have sufficent mileage left for the deduction, you cannot make a schedule change on an Award Ticket or Upgrade Award. You also cannot change the flight route, flight class and the name on the Award Ticket. Please contact Garuda Indonesia Sales Office to process the schedule change on your Award Ticket or Upgrade Award.

Can I earn mileage on flights with an Award Ticket or Ugrade Award ?
You cannot earn mileage on flights with an Award Ticket. If you use an Upgrade Award, you will earn mileage according to the economy class ticket that you buy.

Can I give an Award Ticket or Upgrade Award to be used by a family member or friend ?
This is one of the advantage of a GFF membership. An Award Ticket or Upgrade Award from your mileage account can be given to anyone of your choice.

Can I transfer my earned mileage to the account of another GFF member ?
Your GFF mileage cannot be transferred to another member account. However, you can exchange your Award Miles into an Award Ticket or Upgrade Award that can be given to anyone you like.

Can I reactivate my expired GFF membership ?
No, an expired GFF membership cannot be reactivated, and the mileage on the expired account will be nullified. However, should you wish to rejoin the GFF program, you are always welcome to register as a new member.



Can my earned mileage get nullified ?
Your mileage will be valid for as long as your membership account remains active.

How do I know if my membership is still active ?
You can check your membership active status by one of the following means:
a. access the GFF website
b. checking the validity period as printed on the GFF Card
c. call Garuda Indonesia Call Center at 0 804 1 807 807