I have completed the GFF application form. When do I get my GFF Card ?
Your GFF Card will be processed after you have made at least one eligible flight and your registration data have been recorded at the GFF database. When ready, your GFF Card will be mailed to your correspondence address. It would take a minimum of 4 (four) weeks for processing and mailing until you receive your GFF Card.

What is the purpose of the temporary card on the application form ?
You will use the temporary card each time you make a flight activity in order to record your mileage, before you are assigned a permanent GFF membership number and received a permanent GFF card.



What is my password to login to the GFF website ?
If this is your first login to the GFF website, use your GFF membership number as User ID and your date of birth (ddmmyyyy) as your default password. Members who register online through the GFF website create their own User ID and Password at the time of registration for future login. If you changed your password and then forget what it was, click the ‘forget password’ icon on the GFF home page. A new password will be created for you and mailed to your e-mail address. Or, you could call GFF Center and ask our staff to make a new password for you.

What should I do if I lost my GFF Card ?
Contact GFF Center or Garuda Indonesia Sales Office to get a replacement card. You will be charged a replacement fee of Rp 50,000 (fifty thousand Rupiah) in Indonesia or US$ 10 (ten United States Dollar) outside Indonesia.

Why is it that my flight data is not recorded so that I don’t receive the mileage in my account ?
An un-recorded flight activity may be due to several reasons.

• You forgot to mention your GFF membeship number and name when making your flight reservation, or you did not present your GFF card at check-in.
• The name you use when making flight reservation is different from the name in your GFF card and in the GFF database, so the system does not recognize your data.
• The mileage may not also be credited to your account if your ticket or flight does not qualify for Award Miles, for instance in the case of discount tickets or code share flights.

I don’t have sufficient Award Miles to be exchanged for an Award Ticket, can I make up the difference by cash payment or any other means ?
No, you cannot pay cash to make up for insufficient Award Miles. But there are ways to obtain Award Miles from non-flight activity, such as:

• the Reward Point from a Partner Bank
• using the services at a Partner Hotel
• making a purchase at Garuda Shop on board or at the GFF Center.

On my previous flight, I forgot to mention my GFF membership number. Is there a way I can credit my mileage from that flight to my account ?
You can still credit a missing mileage if you make a claim within 6 (six) months at the latest from your flight date. Please complete a Missing Mileage Form, attach the original boarding pass and passenger ticket coupon or itinerary receipt e-ticket, and forward to GFF Center or Garuda Indonesia Sales Office. We will process your claim within a minimum of 4 (four) weeks after the reseipt of the completed claim documents by GFF Center.

Can I make a mileage claim for flights made prior to joining the GFF program ?
No, you can only earn mileage from subsequent flights after your registration data is recorded at the GFF database.

Can I earn mileage if I make a code share flight ?
You can earn mileage from a code share flight where Garuda Indonesia is the Operating Party. Likewise, mileage cannot be claimed for code share flights where Garuda Indonesia is not the Operating Party. Visit the GFF website at http://gff.garuda-indonesia.com for more detailed information on Garuda Indonesia code share flight routes.

Can I process my Award Ticket or Upgrade Award via my travel agent or online at the GFF website ?
At present, Award Ticket or Upgrade Award can only be processed at Garuda Indonesia Sales Office.