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Can I give an Award Ticket or Upgrade Award to be used by a family member or friend ?
This is one of the advantage of a GFF membership. An Award Ticket or Upgrade Award from your mileage account can be given to anyone of your choice.
Can I earn mileage on flights with an Award Ticket or Ugrade Award ?
You cannot earn mileage on flights with an Award Ticket. If you use an Upgrade Award, you will earn mileage according to the economy class ticket that you buy.
Can I change the flight schedule on my Award Ticket or Upgrade Award ?
You can change the flight schedule on an Award Ticket or Upgrade Award, and your mileage account will be deducted by 25% (twenty five percent) of the total mileage with a valid ticket. However, if you do not have sufficent mileage left for the deduction, you cannot make a schedule change on an Award Ticket or Upgrade Award. You also cannot change the flight route, flight class and the name on the Award Ticket. Please contact Garuda Indonesia Sales Office to process the schedule change on your Award Ticket or Upgrade Award.
If I want to cancel my Award Ticket or Upgrade Award, can I get my exchanged mileage back into my account ?
You can redeposit your mileage back into your account if the Award Ticket or Upgrade Award have not been used at all. For detailed information on mileage redeposit, please see the Terms and Conditions, Art. 9.9.
Can I process my Award Ticket or Upgrade Award via my travel agent or online at the GFF website ?
At present, Award Ticket or Upgrade Award can only be processed at Garuda Indonesia Sales Office.
I don’t have sufficient Award Miles to be exchanged for an Award Ticket, can I make up the difference by cash payment or any other means ?
No, you cannot pay cash to make up for insufficient Award Miles. But there are ways to obtain Award Miles from non-flight activity, such as:
* the Reward Point from a Partner Bank
* using the services at a Partner Hotel
* making a purchase at Garuda Shop on board or at the GFF Center.
